Refund Policy

AffluentRides operates a vehicle rental platform where users may book vehicles (with chauffeurs) and where car owners may list their vehicles for commercial use. Refunds are processed on a case-by-case basis and are subject to the conditions outlined in this Policy.

Refunds are generally only granted under the following circumstances:

• Cancellation of a confirmed booking by the renter (subject to cancellation window)
• Inability of AffluentRides to fulfill the booked service (e.g., vehicle unavailable, operational failure)
• Booking errors or overcharges verified by our support team

a. Voluntary Cancellation

• Full Refund: Cancellations made more than 24 hours before the scheduled start time are eligible for a full refund of the booking fee.
• Partial Refund: Cancellations made within 24 hours of the scheduled start time may incur a cancellation fee. The remaining balance will be refunded.
• No Refund: If a renter fails to cancel the booking and does not show up at the pickup time, no refund will be issued.

b. Platform-Initiated Cancellation

If AffluentRides cancels a confirmed booking due to unavailability, operational failure, or a verified internal issue, a full refund will be issued to the renter.

Car owners are not entitled to refunds but may raise disputes regarding:

• Incomplete or missing earnings
• Payout errors
• Penalties applied to their account in error

Refunds or reversals will be issued only if the dispute is verified by the AffluentRides support team. Any such adjustments will reflect in the owner's internal balance.

All refunds will be made via the original method of payment, unless otherwise agreed in writing. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account after processing.

The following scenarios are generally not eligible for a refund:

• Dissatisfaction with a chauffeur unless a verified breach of conduct occurred
• Change of mind after the vehicle has arrived or service has commenced
• Refusal to proceed due to traffic or delays beyond our control
• Refund requests submitted more than 3 days after the booking date

AffluentRides reserves the right to deny refund requests that do not meet the conditions outlined herein.

If you believe you are entitled to a refund outside of the terms described above, you may submit a written request to dispute@affluentrides.com within 3 calendar days of the booking date. Your request must include:

• Booking reference number
• Reason for the refund request
• Supporting documentation (if applicable)

Our team will review your request and respond within 5 business days. Refund approvals are at the sole discretion of AffluentRides based on the merits of the case.

AffluentRides reserves the right to modify or update this Policy at any time. In the event of significant changes, users may be notified via email or platform notice. Continued use of the platform following such updates constitutes acceptance of the revised terms.

For questions or concerns regarding this Refund Policy, please contact:

AffluentRides Dispute Support

Email: dispute@affluentridesng.com